Cowhide rugs are durable by nature, but a little care helps them age beautifully. Vacuum with suction only, using a soft brush attachment, and always in the direction of the hair — or simply shake out debris. Use rug pads for grip, and protect with felt pads under heavy furniture to avoid flattening. Keep away from direct heat or strong sunlight. With time and use, some fibres may shed or sprout; this is a normal characteristic of a handcrafted rug.

We aim to accurately represent our rug designs and colours online, but they may vary slightly due to screen settings and room lighting. The scale of the rug artwork may differ between sizes. Hand-woven rugs may have natural irregularities, which add to their unique character. Size variations of up to ±3% and slight dye lot differences are normal due to the handcrafted nature of our products.

Changed your mind? We’ve got you.

You can return any product within 30 days of delivery—no questions asked and with no restocking fee.

To be eligible for a return:

• The item must be unused and unaltered, in its original packaging with all tags intact
• A valid proof of purchase is required
• Once your return is received and inspected at our warehouse, your refund will be issued to your original payment method within 7 days of us receiving the item.

365-Day Extended Quality Guarantee – Because Craftsmanship Matters

Our commitment to quality extends far beyond delivery. If your item experiences a verifiable defect or deterioration within 365 days, we’re here to make it right—whether that means a return, repair, or replacement.

Restocking Fees (After 30 Days)

Returns made within the first 30 days are completely free of charge. For returns under our extended quality policy, a small restocking fee may apply—this fee will be borne by the customer, as outlined below:

Please note: Exchanges and replacements are not subject to the restocking fee—we’ll also handle all return logistics for you.

Return Process & Conditions

• Items must be returned in like-new condition, with original packaging, tags included, and any included accessories
• Made-for-You (customized) products are not eligible for return
  
• To initiate a return, email us at support@fableroom.com with your order number, a brief description of the issue, and a supporting photo if available
  
• For small items such as cushions and throws, returns can be made via designated drop-off locations. Once your return is booked, Carriers will share a list of nearby partner shops based on your pin code, where you can conveniently drop off the item

Need Help?

We’re here when you need us.

For return requests or product concerns, reach out anytime at support@fableroom.com—our team is always happy to assist.