Returns & Exchange

At FableRoom, we believe that thoughtful design should be backed by thoughtful service. Our returns and quality policy is crafted with the same care as our collections - giving you flexibility when your needs change and reassurance when something isn’t quite right. For all products (except cushions and throws), we pick up the item ourselves  - so you don't have to move an inch! And for cushions and throws, we assign a nearby drop-off location.

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Free Exchanges, Always

If a colour isn't quite right, a ring doesn't fit, or a scent isn't the one; exchange it, free. We cover the postage both ways and handle all the logistics. No fee, on anything.

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14 Day Easy Returns 

You can return any product within 14 days of delivery. 

To be eligible for a return:

• The item must be unused and unaltered, in its original packaging with all tags intact
• A valid proof of purchase is required
• Once your return is received and inspected at our warehouse, your refund will be issued to your original payment method within 7 days of us receiving the item.

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365-Day Extended Quality Guarantee – Because Craftsmanship Matters

Every FableRoom piece is covered by our 365-Day Quality Guarantee. If your item develops a verified manufacturing defect within 365 days of delivery, we'll put things right — with a repair, a replacement or another appropriate remedy, following assessment by our Quality Assurance team. 

Some things are the nature of the material rather than a fault. Cashmere pills. Leather develops a patina and varies in grain. Silver tarnishes. Semi-precious stones vary in colour and marking, and handmade ceramics vary in glaze. These are the signatures of a real material made by a real person, and they aren't covered — but we'll always tell you how to care for them.

This guarantee is in addition to your statutory rights under UK consumer law and does not affect those rights in any way. T&C apply

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Return Charges 

Returns made within the first 14 days from delivery are completely free of charge as long as the product is damaged or faulty. For other cases, below are the return charges: 

 

Rugs

Please note: 

1. Return fees are based on the shorter/lower dimension of the rug. The applicable return fee will be deducted from your refund.

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Restocking fee

For products under clearance we only accept returns within 14 days of purchase with a small restocking fee. 

Once the product is received and inspected at our warehouse, your refund will be issued to your original payment method within 7 days.

If something arrives damaged or broken

Please let us know within 48 hours and send us a photograph of the item and the outer box. We'll send a replacement straight away, free of charge, with no return fee. For anything breakable, you won't need to send the pieces back to us.

What we can't take back

A few things can't be returned once they've been opened or used, for hygiene and safety reasons:

• Candles that have been lit, and reed diffusers that have been opened
• Earrings once the hygiene seal is broken

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Return Process & Conditions

• Items must be returned in like-new condition, with original packaging, tags included, and any included accessories
• Made-for-You (customised) products are not eligible for return
• To initiate a return, email us at support@fableroom.com with your order number, a brief description of the issue, and a supporting photo if available
• For small items such as cushions, throws, lamps, pouffes, table linen, and bedding, returns can be made via designated drop-off locations. Once your return is booked, carriers will share a list of nearby partner shops based on your pin code, where you can conveniently drop off the item.

Cancellation Policy:

Every FableRoom piece is curated and crafted with a lot of care. We can only accept cancellation requests within 14 days of your order confirmation. Once this period has passed, your item will already be with our makers and we will be unable to process a cancellation.

Note: Any cancellation requested post-dispatch will be considered a refusal of delivery and will be subject to our returns policy.

To submit a cancellation request, simply email us at support@fableroom.com with your order number and we'll take care of the rest.

Need Help?

We’re here when you need us.

For return requests or product concerns, reach out anytime at support@fableroom.com - our team is always happy to assist.