Ordering & Pricing
1. How does FableRoom offer lower prices compared to traditional retailers?
We cut out the middlemen. Instead of going through wholesalers, distributors, and showrooms, we source directly from artisans and manufacturers, bringing you beautifully crafted homeware at a fairer price.
2. Do you compromise on quality?
Absolutely not. We lower costs—not standards. Every piece is thoughtfully designed, expertly crafted, and made to last.
3. Is there a minimum order value?
No, you can order without any minimum quantity or value. However, to qualify for free shipping, your order must be at least £100.
Shipping & Delivery
4. How long does delivery take?
Delivery times vary based on the product and location:
- UK-Shipped Products: 5-7 working days
- Internationally Shipped Products: 12-15 days (may be subject to delays)
- Made-to-Order Items: 8-10 weeks
Each product page includes estimated shipping times.
5. Do you ship internationally?
We currently only ship to the United Kingdom.
6. Do you ship to Northern Ireland?
Yes, we do! Shipping to Northern Ireland is available just like the rest of the UK.
7. Can I cancel or modify my order after placing it?
Once an order has been shipped, it cannot be cancelled or modified. If your order has already been processed, you may be eligible for a return under our return policy.
Returns & Exchanges
8. What is your return policy?
If something isn’t quite right, you can return your item within 30 days of delivery for a full refund or exchange.
9. What are the return conditions?
To be eligible for a return:
- The item must be unused, unaltered, and in its original packaging (including all tags).
- A valid proof of purchase is required.
10. How do I start a return?
- Email support@fableroom.com with your order number and reason for return.
- Follow the return instructions—we’ll arrange a return pickup at no additional cost.
- Once we receive and inspect the return, your refund will be processed within 7 days of collection.
General
11. How can I contact FableRoom?
For any general enquiries, please write to us at hello@fableroom.com. For any support related to your order, please contact us at support@fableroom.com. We’d love to hear from you.
12. Will you be adding more products in the future?
Yes! We’re always working on expanding our offerings. Very soon, we will be adding bedding sets, followed by lighting and more furniture categories. Stay tuned and follow us on social media for updates!
13. How durable are FableRoom products?
All our products are made by experienced craftspeople using high-quality materials. Because they’re handmade with attention to detail and tested for everyday use, they’re built to be durable and to last over time with normal use.
If you have a specific item in mind, we’re happy to share more about the materials and construction. Please reach out to us at hello@fableroom.com.
14. Where do you manufacture your products?
We work directly with expert makers—often family-run workshops—who’ve been perfecting their craft for generations.
Many of our pieces are made in India, where craftsmanship, attention to detail, and pride in the work come first.
We don’t choose where to produce based on cost. We choose based on quality.
India is home to some of the world’s finest artisans in woodwork, textiles, and handwoven rugs. By working closely with them, we’re able to bring you exceptional pieces—made to last, and made with care.
15. How can I get 10% off my first order?
Just sign up to our newsletter at fableroom.com and we’ll send a unique discount code straight to your inbox. Each code is one-of-a-kind and just for you. 💛
16. Do you offer colour or fabric samples for rugs and cushions?
We don’t currently offer samples on the website, but we’re working to make them available very soon. In the meantime, please feel free to email us at support@fableroom.com, and we’ll do our best to arrange swatches for you. ✨
17. Do you offer runner rugs?
Yes, we do! Some of our rugs are available in runner sizes — typically 76 x 214 cm (2.5 x 7 ft) or 80 x 250 cm (2.6 x 8.2 ft). You can filter by these sizes on our Rugs Collection page.
Not sure which size is right for your space? Our Rug Sizing Guide can help you visualise the perfect fit. 🧡
18. Can I order a rug in a custom size?
Yes, we offer custom sizing on select rugs. Simply click the “Looking for Custom Size?” link on the product page to enter your preferred dimensions—anywhere from 2ft to 9ft wide and 2ft to 12ft long. Pricing is calculated instantly and is subject to a minimum price for rugs under 25 square feet.
Custom rugs are made to order and ship within 6–8 weeks. As each rug is crafted just for you, custom orders cannot be cancelled or returned—but we’ll gladly cover any defects or damage.
19. Do you have a trade program?
We don’t currently offer a trade program. That’s because we already benchmark our prices to give you better value than traditional retail. That said, if you're buying in larger quantities, email us at hello@fableroom.com - we’ll see what we can do.
20. How does “pay only when it arrives work?”
It's exactly what it sounds like—you don’t need to pay upfront for orders up to £500. Once your order arrives, we’ll send you a secure payment link by email (you’ll also find it on your Orders page). You can then complete payment at your convenience.
To avail this option, simply select "Pay on Receipt" under Payment Options at checkout. Our "Pay Only When It Arrives" option will then be applied to your order.