Sutton Hand-woven Wool Jute Rug

For orders up to £500, you don’t need to pay upfront. We’ll send you a secure payment link once your item is delivered—no advance payment, no hassle.

We recommend using rug underlay for our handwoven rugs to prevent movement and protect against colour transfer. Shake or beat the mat to remove loose dirt. Rotate periodically for even wear. Treat spots and stains promptly. Keep the rug dry and blot spills immediately with a dry, white cloth or paper towel. For stubborn stains, seek specialist advice. Avoid direct sunlight to prevent fading.

We aim to accurately represent our rug designs and colours online, but they may vary slightly due to screen settings and room lighting. The scale of the rug artwork may differ between sizes. Hand-woven rugs may have irregularities and imperfections, which adds to their unique char. Size variations of up to ±3% and slight dye lot differences are normal due to the handcrafted nature of our products.

Changed your mind? We’ve got you.

You can return any product within 30 days of delivery—no questions asked and with no restocking fee.

To be eligible for a return:

• The item must be unused and unaltered, in its original packaging with all tags intact
• A valid proof of purchase is required
• Once we’ve received and inspected and inspected the item, your refund will be processed to the original payment method

365-Day Extended Quality Guarantee – Because Craftsmanship Matters

Our commitment to quality extends far beyond delivery. If your item experiences a verifiable defect or deterioration within 365 days, we’re here to make it right—whether that means a return, repair, or replacement.

Restocking Fees (After 30 Days)

Returns made within the first 30 days are completely free of charge. For returns under our extended quality policy, a small restocking fee may apply—we'll take care of everything else, including return logistics. This fee will be borne by the customer, as outlined below:

Return Process & Conditions

• Items must be returned in like-new condition, with original packaging, tags included, and any included accessories
• Made-for-You (customized) products are not eligible for return
• Issues arising from misuse, mishandling, or accidental damage are not covered
• To initiate a return, email us at support@fableroom.com with your order number, a brief description of the issue, and a supporting photo if available
• All returns and claims are subject to internal inspection and approval
• The refund will be processed to the original payment method within 15 days of receiving the returned goods at our warehouse.

Need Help?

We’re here when you need us.

For return requests or product concerns, reach out anytime at support@fableroom.com—our team is always happy to assist.